Frequently Asked Questions

 I HAVE A QUESTION OR CONCERN ABOUT MY ORDER. WHO SHOULD I CONTACT?

PLEASE EMAIL OUR CUSTOMER SERVICE TEAM WITH YOUR QUESTION, AND THEY WILL BE IN TOUCH WITHIN 24 HOURS.

WHAT IS YOUR RETURN POLICY?

Items purchased at the Hillel Shop are eligible for returns within 30 days of purchase only if your item is damaged or defective. We will replace your item at no cost to you. Unfortunately, we cannot accommodate returns for any other reason.

WHEN WILL MY ORDER ARRIVE?

ORDERS GENERALLY ARRIVE AT THE SHIPPING ADDRESS 10-15 BUSINESS DAYS AFTER THEY ARE PLACED. PLEASE ALLOW FOR 5 ADDITIONAL BUSINESS DAYS FOR KIPPOT.

 

WHY DOESN’T MY FAVORITE SCHOOL’S HILLEL HAVE A STORE?

WE ARE CONTINUOUSLY ADDING NEW CAMPUS HILLEL STORES TO OUR SHOP EACH MONTH. YOUR FEEDBACK MATTERS – LET US KNOW THE SCHOOL YOU’D LIKE TO SEE ADDED NEXT AT SHOP@HILLEL.ORG.

 

CAN I CREATE MY OWN CUSTOM SHIRTS AND APPAREL?

YES. YOU CAN CREATE YOUR OWN CUSTOM APPAREL INCORPORATING JEWISH, HEBREW AND HILLEL-INSPIRED DESIGNS BY USING THE HILLEL SHOP DESIGN STUDIO.

 

HOW WILL MY PURCHASE IMPACT JEWISH COLLEGE STUDENTS?

100 PERCENT OF HILLEL SHOP PROFITS WILL BE DIRECTED TOWARD PROGRAMMING FOR JEWISH COLLEGE STUDENTS, HELPING TO FUND HIGH HOLIDAY SERVICES, SHABBAT DINNERS, VOLUNTEER ACTIVITIES AND INTERNSHIPS FOR THE MORE THAN 400,000 JEWISH COLLEGE STUDENTS ON CAMPUS TODAY.